You will have spoken to the team at Lancaster City Council and decided which outlet you want to go to – Lancaster or Morecambe. You will also have chosen a day and a time slot to collect from us. Please make sure you come to the correct outlet at the right time. We work hard to make sure there is food available for all our members. If you come at the wrong time, we can’t guarantee there will be enough food for you.
Remember, you can come at any time within the time slot. For example, if your time slot is 10 am – 1pm you have a 3 hour window to collect – you can come at any time from 10am all the way up to 1pm.
If you think you’ll miss your slot one week, please let us know as soon as possible, we may be able to fit you into another time instead. You can also nominate someone else to come and collect on your behalf, just let us know in advance so we know to expect them. We won’t give someone else your food unless you tell us. If you want to change your collection day/time, that’s not a problem, just get in touch.